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Marketplace, Common Requirements - Coggle Diagram
Marketplace
Users
Seller
Seller Profile & Settings
Authentication (Web-portal)
Product Listing & Stock Management
Chat with Customer
Order Management
Commission & Withdrawals
Sales Analytics & Insights view (Dashboard?)
Payments management
Returns & Refunds Handling
Request Qualification Inspection
Loyalty Program
Contact Support
AD Management
Rate & Review Buyers/Qualification Inspectors
Transaction History
Holding and Managing Auctions
Buyer
Authentication (app/web)
Buyer Profile & Settings
Catalogue Browsing & Filters
Wishlist & Saved Items
Carts, Payment & Checkout
Order Status Tracking & Delivery
Product Reviews & Ratings
Request Qualification Inspection
Search Personalization
Bonus / Loyalty System
Contact Support
Seller/Qualification Inspector Reviews & Ratings
Auction Participation
Chat with Seller
Guest
Product Reviews & Ratings (View Only)
Catalogue & Filters
Authentication Reminders
Qualification Inspector (AI/ influencer/ business)
Authentication
Qualification Inspector Profile & Settings
Order Management (requests from buyers or sellers to check a product)
Inspection & Reporting (photo/video/AI analysis/certificates/ “Trust Badge” generation)
Payments & Commission
Ratings & Reviews (from buyer/seller)
Analytics & History
Contact Support
Service Promotion & Advertising on Marketplace
Administrative
Super Admin
Authentication
Manage Customers
Manage Sellers
Manage payments and fees
Orders Management
Analytics & Reports
Marketplace settings
Content moderation
Customer/Seller/Inspectors Support
Manage Inspectors
Support (third party integration)
Chat/Email Management
Authentication
FAQ & Knowledge Base
Communication Logs
Issue Analytics
Common Requirements
Vendors web site & Customers app (?)
Push, SMS and Email notifications
Payment (third party integration)
Rating & Reviews system
KYC system integration
Post service integration (future)
Products Comparison tool
AD system
CRM system (?)
ecrow (Safe deal)