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Forms of Communication Within the Lab - Coggle Diagram
Forms of Communication Within the Lab
VERBAL
Some of the people I communicate with
Biomedical Scientists (BMS)
Medical Lab Assistants (MLAs)
Porters
Senior members of Lab
Colleagues
Ask questions
Especially if a task is beyond my scope of practice
Questions of triaging and which samples are sorted where
Accept samples from porters
Check it is sent to the correct department
Ask where samples are from e.g. from St Mary's or from a department within Charing Cross
Speak professionally with colleagues
I speak clearly and adapt language to each service user
All communicate in English
ELECTRONIC
Emails sent to all colleagues within the lab
Continuous professional development
Monthly catch ups of work done by Imperial NHS Trust
Provides updates and events happening within the lab
Microsoft Teams
I communicate with training manager and colleagues
Discuss progress of portfolio and work within the lab
Q-Pulse
Online versions of SOP's e.g. health and safety
Up-to-date information of procedures used in the lab
LIMS
SunQuest apps e.g. GenLab and Order Entry
WRITTEN
Patient request forms
Contain test type and patient identifiers
Log books
Calls are monitored and a brief description of call is written with the time of call
Notebook
Myself and colleagues all have notebooks in the lab to write important information e.g. tasks to complete
Sign in and sign out sheets
All samples processed and signed when collected with date and time- easily trackable
Sample transport
Writing date and time sample was collected and booked
TELEPHONE
List of numbers within the lab
Pass caller over to correct department/bench
Calls from clinicians, managers and BMS from different departments
Follow up and clarifications on samples
Service Users
Patients can occasionally call asking about results- I must never give out patient details
NON-VERBAL
Body language
Be open and welcoming to people
Active Listening
Focus on the person speaking and be engaged
Alter my response based on who I'm talking with
Autistic people
Hearing Impaired
Providing BSL interpreter if needed (SoP 7.8)