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Prioritisation project, Outputs, Outputs, Contractor Engagement & Risk…
Prioritisation project
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JV (Mears)
See same alerts as A2D but do not always check for alerts so CC are encouraged to add notes on the work order. Not always consistent.
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Out comes:
•We need a single, reliable framework for residents’ personal risk assessment data embedded in all services; one source of truth for vulnerability data. The data is visible to staff and contractors, with automated workflows that apply priority adjustments, by default.
•Colleagues demonstrate a step change in awareness and behaviour. Support triggers are acted on every time, showing empathy and understanding to customers, by tailoring each service and how its delivered, to individual resident needs, taking account of their personal risk assessment.
•Our customers’ will feel their needs are recognised once and acted on everywhere. They experience a faster, safer, personalised service. More broadly, customers feel listened to, and consulted on the positive improvements that need to be made.
•Clear audit trails and KPI dashboards strengthen governance and compliance; they demonstrate end to end assurance of how we capture, update and use our customer information, to deliver services. We see the Ombudsman risk mitigated and positive assurance on safety and inclusion improve.
Outputs
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Traceability — i.e., "we saw the vulnerability, and here’s what we changed as a result"
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Outputs
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Whether the data is complete, accurate, and timely
Where fixes are needed, and the steps being taken to improve data flow
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