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Week 5 - Coggle Diagram
Week 5
Performance objectives
quality
speed
flexibility
'the ability to change the operation or output'
variety flexibility
volume flexibility
mix flexibility
sustainability
economic sustainability
social sustainability
environmental sustainability
dependability
'keeping your promises'
cost
'the ability to produce products and services with the minimal impact on total unit cost of production'
Operations strategy decisions
supply chain automation
how global is our supply network?
do we outsource non-core activity?
how many suppliers should we have?
do we maintain long-term relations with key suppliers?
how much of the total value chain do we own?
technology
how integrated do our systems need to be?
how dedicated should our technology be?
what level of automation is needed in our processes?
what scale should our technology operate as?
who uses our technology; customers or employees?
capacity and facilities
the size of a site
site location
timing of adding capacity
the number of facilities needed
level of independence of each location
workforce
how hierachical is our management structure?
how central is our planning and coordination?
how are people grouped in departments?
what skills and capabilities should be developed in our workforce?
how much discretion are employees given?
how are shifts or work patterns organized?
Focused operations
by performance objective
by volume
by market segment
by technology
Market reconciliation model
operations competences
entrepreneurial vision
market influence