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MM (Instructor presentation, Osborne Chapter 21, Osborne Chapter 32,…

- - - - Legal Requirement:• ADA (1990) mandates public facilities, including hospitals, communicate accessibly with people with hearing loss.
        
        Strategies for Healthcare settings:Determine preferred communication: Ask patient; use ASL interpreters or assistive devices. Environment: Quiet, well-lit, minimal distractions; get attention with gentle taps. Speech: Speak clearly and slowly; avoid shouting or exaggerating; facilitate lip reading. Visual aids: Photos, diagrams, and illustrations help comprehension. Technology: Email, text, video phones, speech tablets, message communicators. ASL interpreters: Use certified professionals; ensure patient comfort and privacy. Written notes: Not always effective; check patient preference. Confirm understanding: Rephrase unclear concepts; check comprehension throughout the visit.
- - - - • Hearing loss may be partial or complete, sudden or gradual; it affects people of all ages (though more common among older adults). It affects a person’s ability to receive verbal instructions, participate in discussions, notice important cues (tone, emphasis, side comments), and ask questions. It’s often invisible: someone may lip read, rely on hearing aids, miss parts of conversations, or avoid asking for clarification (because of embarrassment). As a communicator, you should intentionally check whether hearing loss might affect your audience rather than assume full hearing.
        
        Avoid treating hearing impaired people as though they are incompetent; treat them as partners in communication. Don’t assume someone’s ability or disability solely on age or appearance. Ask politely whether they heard/understood, and invite their questions. Recognize that hearing loss may cause fatigue (since listening and filling in gaps takes extra effort) and make the environment more comfortable (shorter sessions, breaks, quieter space).
- - - - Use multiple modes of teaching/learning
      - Combine verbal explanation, written materials, pictures/visuals, demonstrations.
      - Recognize that some learners may respond better to one mode over another (visual, auditory, kinesthetic).
      - Use plain language and easy‐to‐read materials to support comprehension.
- - - - Is the solution to fixing the communication and health literacy for deaf people include providing better written information or increasing the amount of health care workers who know ASL?
        
        strategies:Before assuming full hearing ability, ask the person whether they have any trouble hearing, whether they use a hearing aid, or whether they prefer written or spoken instructions.
        
        Confirm Understanding & Use Teach‑back: Don’t assume the person heard or understood. Use the teach‑back method: ask them to repeat back what they heard in their own words, or ask what they plan to do next.
- - - - you can also use drawings and anologyies as a way to help individuals. example: your car needs gas to drive, just like4 your body needs food to have energy.
        
        if somoene is using a different way for communication would it be more effieicnet to have the health care services online to save time and resouces?