Please enable JavaScript.
Coggle requires JavaScript to display documents.
Improving a Grocery Delivery Service for Elderly Users - Coggle Diagram
Improving a Grocery Delivery Service for Elderly Users
says
I can’t find what I need on the app
I’m afraid of making online payments.
I wish someone could help me place the order
Thinks
What if I get scammed or charged extra
I hope my order arrives on time and fresh.
Technology keeps changing — it’s hard to keep up
Does
Calls her neighbor or son for help placing orders
Writes grocery lists on paper before ordering
Reorders the same items every month
Feels
Anxious about using apps and digital payments
Frustrated when app errors occur or delivery is late
Dependent on others for basic tech tasks
Pains
Difficult navigation, small fonts, and unclear icons
Confusing order tracking and payment options
Gains
Simple, voice-enabled grocery app
Option for cash-on-delivery or assisted payment
Friendly delivery staff trained to support elderly customers