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Chương 9: Underlying competencies - Coggle Diagram

- - - - effective in generating new ideas, approach and alternatives for problem solving and opportunities
    - - Generating or productively considering new ideas
      - Exploring new concepts or ideas
      - Exploring change to exist concept or idea
      - Exploring creativity for self and other
      - Applying new ideas to solve exist problems
  - - - helps BA understand the criteria involved in making decision and in assist others to make better decision
    - - gathering the information that is relevant to the decision
      - analyzing the relevant information
      - making comparisons and trade-offs between similar and dissimilar options
      - identifying the most desirable option
    - - the appropriate stakeholders in decision-making process
      - stakeholders understand process and rationale behind the process
      - pros and cons of all options are clear with stakeholders
      - the decision reduces or eliminates uncertainty or the uncertainty is accepted
      - the decision addresses needs or opportunity and is in the best interest of the all stakeholders
      - stakeholders understand the conditions, environment and measures in which decision is made
      - decision is made
  - - - Visual
      - Auditory
      - Kinesthetic
    - - understanding that learning is a process for all stakeholders
      - learning the concepts presented and then demonstrating an understanding of them
      - demonstrating the ability to apply concepts to new areas or relationships,
      - rapidly absorbing new facts, ideas, concepts, and opinions
      - effectively presenting new facts, ideas, concepts, and opinions to others
  - - - All stakeholders understand the real, the root cause of problems
      - The solution options address the root cause
    - - confidence of the participants in problem solving process
      - selected option meets the defined objective and solves the root cause of problem
      - other solutions can be evaluated effectively based on the problem solving frameworks
      - avoid making decisions based on unvalidated assumption, unperceived note and other traps that leads to sub-optimal solution to be selected
  - - - understand how the people, process, technology interact
    - - In the context of system theory, the term system includes people involved, the interaction between them, the external factors to their behavior, other relevant element and factor
    - - communicating how a change to a component affects the system as a whole
      - communicating how a change to a system affects the environment it is is
      - communicating how systems adapt to internal and/or external pressures and changes
  - - - Find ways to understand how information fits to the large picture and what details are important and to connect abstract information
    - - Key words: Linking connection, linking other factors that may are not related to the underlying problems
    - - connecting disparate information and acting to better understand the relationship
      - confirming the confidence and understanding of the concept being communicated with stakeholders
      - formulating abstract concepts using a combination of information and uncertainty
      - drawing on past experiences to understand the situation
  - - - The ability to communicate complex concepts and models into understandable visual representations
    - - complex information is communicated in a visual model which is understandable by stakeholders
      - visuals allow for comparisons, pattern finding, and idea mapping with participants,
      - productivity increases due to increased learning, quick memory, and follow through from effective visuals
      - stakeholders are engaged at a deeper level than with text alone, and
      - stakeholders understand critical information which may have been missed if presented in textual content alone