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PRODUCT AND SERVICE DESIGN, (SERVICE DEISGN) - Coggle Diagram
PRODUCT AND SERVICE DESIGN
DEVELOP
DELIVER
DEFINE
DISCOVER
PRODUCT DESIGN
RELIABILITY
MAINTAINABILITY
DURABILITY
AESTHETICS
PRODUCE-ABILITY
QFD: Quality Function Deployment
FEATURES vs CHARACTERISTICS
CONFLICTS - (TRADES-OFF)
CHARACTERISTICS
COMPETICION COMPARISON
FEATURES
WHAT & HOW MUCH?
SERVICE DEISGN
SERVICE OUTCOME
SERVICE OPERATION
SERVICE EXPARIENCE
VALUE OF IT
IDEA ORGANISATION