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How to Improve Supplier Order Confirmations in the Inbound/ Procurement…
How to Improve Supplier Order Confirmations in the Inbound/ Procurement Process at Florida Crystals Corporation?
Manual PO line-item Confirmations show 52,237 Line items confirmed across Geographies from Oct 2024-October 2025 For Global Procurement Operation at Florida Crystals Corporation. NA accounts for 16,113 Confirmations or 23.57% of all manual confirmations across the business. EUR accounts for 11,652 Manual line confirmations or 17.04% of all manual confirmations across the business. LATAM accounts for 24,472 Manual Line confirmations or 35.8% of all manual confirmations across the business
• North America is currently at a 50% automation for PO Line Confirmations for October 2024-October 2025
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NA currently uses Ariba for Supplier Confirmations for Enabled suppliers (Measure above excludes enabled suppliers). Company will not roll out SAP Ariba to Europe and LATAM due to limitations and issues with system in NA.
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The goal is to drive Automation across the company and reduce time spent on Manual/ repetitive task.
Change Management with Buyers on Ensure Proper SOP for Confirmations in US for Ariba Enabled Suppliers
RFQ for source to pay platforms that can provide solutions for EUR and LATAM (not on Ariba) while working with SAP Ariba for NA.
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Create incentive programs for suppliers who consistently confirm orders on time and maintain high compliance.
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Launch a mobile app for buyers and suppliers to confirm, track, and manage POs on the go, increasing flexibility and speed.
Implement automated reminders for suppliers who have not confirmed POs within a set timeframe.
Use escalation workflows for overdue confirmations.
Benefits of Improvement:
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Faster confirmations, improved compliance
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Scope of Work:
All geographies (NA, EUR, LATAM)
Manually confirmed suppliers (LATAM, EUR)
Manually confirmed not enabled suppliers (NA, LATAM, EUR)
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Who are the internal an external Stakeholders? Will need SOPs need to be created? How will training be accomplished.
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Establish a feedback loop for suppliers and buyers to suggest improvements to the confirmation process
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