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quality - Coggle Diagram
quality
TQM: is part of an organisation's culture where quality is at the centre of everything an organisation does.
TQM sees quality as the responsibility of all employees, there is a passion for quality within the organisation
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importance of quality
customer loyalty: they return, make repeat purchases and recommend the product or service to others
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as the product is perceived to be better value for money, it may command a premium price and will become more price inelastic
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importance of Kaizen:
a firm that uses this approach therefore has to have a culture that encourages and rewards employees for their contribution to the process
the sheer volume of Kaizen improvements can lead to major advances for a firm, but managers cannot afford to overlook the need for radical change from time to time
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quality control: means checking the quality of the product after manufacture at the end of the process
quality assurance: checking quality throughout the production process and a commitment to maintain quality throughout the organisation, stop problems before they occur
Quality circles: groups of workers meet regularly to solve production problems and discuss work issues
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