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Week 11 Mind Map - Coggle Diagram
Week 11 Mind Map
Osborne, H. (2022) – Chapter 17: Jargon, Acronyms, and Other Troublesome Words
Main Idea: Avoid jargon and abbreviations that confuse patients; use familiar, everyday words instead.
One Thing I learned; Even common terms like “negative test result” can be misunderstood by patients.
Interesting Thought: It made me think about how acronyms like “COPD” or “BP” are second nature to clinicians but completely foreign to many patients.
Question: How can organizations develop standardized lists of plain-language alternatives for common jargon?
Osborne, H. (2022) – Chapter 28: Numbers and Data
main idea: Presenting numerical data in simple, relatable ways improves understanding and informed decision-making.
One Thing I learned: People often interpret numbers emotionally rather than logically-visuals and analogies help bridge the gap.
Interesting Thought: I realized that “1 in 10” feels different from “10%” emotionally, even though they’re the same.
Question; What’s the most effective visual format for communicating risk or probability to a general audience?
Osborne, H. (2022) – Chapter 31: Plain Language
One Thing I learned: Plain language involves both word choice and design (layout, headings, white space).
Interesting Thought: I realized that the design of a document can affect comprehension as much as the wording itself.
Main Idea: Plain language is a set of communication principles-clear, concise, and structured for understanding the first time someone reads or hears it.
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Osborne, H. (2022) – Chapter 22: Know Your Audience: Literacy
Main Idea: Understanding the literacy skills, culture, and background of your audience is essential for effective communication.
One thing I learned: Cultural and linguistic context greatly affects how health information is interpreted.
Interesting Thought: It made me think about tailoring patient education materials not just by language, but by values and belief systems within a culture.
Question: How can we accurately assess literacy levels without making patients feel embarrassed or judged?
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