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Media Cloud - Coggle Diagram
Media Cloud
Types of Companies:
Streaming Media, PayTV, Stallite
B2C Publishing
MicroTarget Audience
B2B Data and Information
Quote to order
shopping carts
Entertainment and Leisure
Gaming
Education and Media
Subscriber Lifecycle
Customer lifetime value
Customer Journey
Discover
Buy
Enjoy
Leave
Rejoin
Discover
Present Product
Present Offerings
Present Promotions
Upsell Offerings
Upsell Products
Visual Product Representation
Buy
Customer Onboarding
Manage Payment Method
Buy Add-ons
Address Validation
1-Click Buy
Stock Availability Check
Receive Device at Home
Omni-Channel Shopping Cart
Track Purchases
Enjoy
Alerts and Notifications
Order on behalf of User
Change Contract Plan
Customer Order Dual View
Customer Profile Management
Ticket Namagement
View Orders
Cancel Orders
User Role and Permissions Management
Subscription Renewal Management
Invoice and Billing
Retain
Einstein Prediction Builder
Einstein Data Discovery
Prompt Templates
Leave and Rejoin
Leave:
Terminate Subscription
Suspension of Subscription
Terminate Add-on Product
Cancel Subscription
Rejoin:
Revoke Cancellation
Stages
Attract
Acquire and Onboard - expensive
Engage
Retain
Lowes Media
Omnichannel service and sales
Product, bundles, and promotions
Contract management
Order fulfillment
NBME
Theresa Roselli
Lokesh Dadala