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customer service at Nordstrom - Coggle Diagram
customer service at Nordstrom
Communication (In Person)
Face-to-face interactions
Active listening
Open dialogue
Clear messaging
Feedback loops
Behind-the-Scenes Service
Internal operations
Support functions (logistics, IT, supply, etc.)
Back-office synergy
Seamless support to frontline
Cross-Department Teamwork
Breaking silos
Interdepartmental cooperation
Joint problem solving
Internal customer service
Teamwork & Competition
Healthy competition
Collaboration over rivalry
Mutual support
Shared goals
Recognition of team efforts
Tailoring to the Customer
Customization
Flexibility
Personalization
Adaptive service
Impressing the Boss
Leadership visibility
Exemplary work
Accountability
Role modeling
