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Establishing, maintaining and restoring relationships with pupils - Coggle…

- - - - Listen carefully
      - Show genuine care and concern
      - Take responsibility, apologise, seek to make amends
      - Recognise your part in the incident and its impact
      - Acknowledge the impact of the incident
    - - Rebuild trust and strengthen relationships by finding a positive way to move forward
      - Work together to improve things for the future
      - Address negative interactions promptly and directly to prevent escalation and further damage to relationships
    - - Choose the right time and place
      - Use positive language and a calm tone of voice
      - Explore their thoughts and feelings
      - Avoid blame
        Seek the pupil's perspective
      - Listen carefully to pupils
      - Show empathy
      - Active listening and skilful questioning to find out how pupil is feeling