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Total Quality - Coggle Diagram
Total Quality
Total Quality Implementation Models
Requirements and application of ISO 9000 and 2000
Set guidelines to ensure quality and continuous improvement.
Documentation of quality systems
Manuals, procedures, and records supporting quality management.
Strategies for involvement in quality practices
Encourage staff participation in a quality culture.
Design and implementation of quality plans
Design of plans that guide improvement implementation.
Meaning of ISO Standards
Quality language
Common terms and concepts to facilitate quality management.
ISO 9000 Standards
Standards to ensure quality in processes and products.
ISO 14000 Standards
Standards focused on environmental management in companies.
International standards and port management
Application of international standards in port logistics operations
Total Quality and Cost Reduction
Modern concept of productivity
Achieving more with less, focusing on efficiency and quality.
Customer service as a competitive tool
Key factor to stand out and retain customers.
Costs of non-quality
Includes rework, returns, complaints, and lost customers.
Calculation
Internal and external failure costs are measured for decision-making.
Tools for Continuous Improvement
Team building
Multidisciplinary teams collaborating on process improvement.
Tools for continuous improvement
Flowcharts, control sheets, histograms, etc
Tools for creativity and innovation
Promotes new ideas to solve problems and optimize processes
Tools for statistical quality control
Uses data and charts to monitor quality
Implementation of Total Quality
Continuous improvement
Strategy to continuously improve processes step by step.
Model for implementing Total Quality
Involves top management commitment, diagnosis, planning, and continuous improvement
Continuous improvement strategies
Techniques like benchmarking, cause-effect analysis, and process control are applied.
Quality circles
Worker groups who analyze problems and suggest solutions
Total Quality
Quality from the consumer's perspective
Customers expect products/services that consistently meet their expectations.
Quality from the company's perspective
Quality is a strategy to compete, reduce errors, and build customer loyalty.
Standardization and certification
Standards ensure reliable and consistent processes; certification validates compliance.
Application of Total Quality in service companies
Focuses on customer satisfaction, response times, and service experience.