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Charles - Coggle Diagram

- - - - Work with product on roll out plans with internal teams and customers
      - Gather insights from training sessions and frontline interactions that inform product improvements and innovation
  - - - Tools to help leaders make better decisions
        
        Team performance monitoring tools (i.e. flag to leaders when a team member is working outside of expected norms)
        
        Tools to help analyse large datasets
      - Tools to help IC perform better in their roles
        
        Agents that can assist with answering tickets
        
        Agents that can help with organising and prioritising workload
        
        Agents to automate certain tasks (i.e. integration validation)
  - - - Improve performance
      - Management of initiatives / projects (in JIRA)
      - Better collaborative with other teams
    - - Sydney has a bit of overlap time with US West Coast and CT
      - Competent US managers that communicate with respective teams during US hours
      - There are more team members outside of the US then within
- - - - Marketplace Integration (Laz / Shopee)
      - Hackathon
      - WhatsApp Integration
  - - - Hiring / firing
      - Team Development
      - Organise team events to boost morale
    - - Localisation needs
        
        Japan product challenges
        
        Marketplace Integration (Laz / Shopee)
    - - Spot Integration
      - Ubase demo accounts
- - - - Hiring / firing
    - - Escalations
    - - Rolling out WeChat support for strategic clients
      - Ensure GC team process are aligned for the things that matter (i.e. data that gets rolled out at a global level)