Please enable JavaScript.

Coggle requires JavaScript to display documents.

Okta Password Reset, → If "OTP to Mobile", → If "Email…

- - - - → If Microsoft Teams
        
        → Bot: "Please select the user whose password you want to reset:"
        
        → Action: Open People Picker
        
        → If no selection:
        
        → Bot Error: "⚠️ No user selected. Please choose a user from the People Picker."
        
        → If user selected:
        
        → Target = {selectedUserEmail}
      - → If Web Widget
        
        → Bot: "Please enter the target user’s email address:"
        
        → User inputs email → Target = {email}
    - - → If user not found:
        
        → Bot Error: "Error: User {email} not found in Okta. Please check the address and try again."
        
        → Buttons: "Retry" | "Cancel"
      - → If user found:
        
        → Bot: "User found: {fullName} ({email}). Choose reset method:"
        
        → Buttons: "Email Link" | "Okta Mobile App" | "OTP to Mobile" | "Generate Reset Link (Admin Only)" | "Cancel"
        
        → If "Email Link"
        
        → Action: Call Okta API → sendEmail=true
        
        → On success:
        
        → Bot: "✅ Password reset email sent to {email}. Inform the user to check their inbox."
        
        → On failure:
        
        → Bot Error: "⚠️ Couldn’t send reset email. Try again or contact IT support."
        
        → If "Okta Mobile App"
        
        → Action: Trigger push to target user’s Okta app
        
        → If device registered:
        
        → Bot: "📱 Notification sent to {fullName}’s Okta app."
        
        → If no device:
        
        → Bot Error: "No mobile app registered for {email}. Please use Email or OTP method."
        
        → If "OTP to Mobile"
        
        → Action: Send OTP to target’s registered mobile
        
        → Bot: "🔐 OTP sent to mobile ending with {last4}. The user must enter it to confirm the reset."
        
        → If OTP verified:
        
        → Action: Generate direct reset link
        
        → Bot: "✅ OTP verified. Password reset link sent securely to {email}."
        
        → If OTP failed:
        
        → Bot Error: "Error: Invalid or expired OTP. Try again."
        
        → If "Generate Reset Link (Admin Only)"
        
        → Bot Warning: "⚠️ This will generate a direct reset link. Type 'GENERATE' to confirm."
        
        → If input != "GENERATE"
        
        → Bot: "Action cancelled."
        
        → If input == "GENERATE"
        
        → Action: Generate reset link (sendEmail=false)
        
        → On success:
        
        → Bot: "✅ Reset link generated for {email}. Share securely (expires in 1 hour)."
        
        → On failure:
        
        → Bot Error: "⚠️ Unable to generate reset link. Please try again later."
    - - → Bot: "🎯 Password reset completed for {fullName} ({email})."
      - → Bot: "Would you like to log this action as a support ticket?"
        
        → Buttons: "Yes — Create Ticket" | "No"
        
        → If "Yes — Create Ticket"
        
        → Action: Log action details {admin}, {target}, {method}, {timestamp}
        
        → Bot: "📋 Ticket created successfully (ID: {ticket_id})."
- - - - → Buttons: "Email Link" | "Okta Mobile App" | "OTP to Mobile" | "Cancel"