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FUNDAMENTAL OF COMMUNICATION - Coggle Diagram
FUNDAMENTAL OF COMMUNICATION
COMMUNICATION IN MULTICULTURAL CONTEXTS
The Development Model of Cultural Sensitivity
Stage 1: Denial
Stage 2: Defense
Stage 3: Minimization
Stage 4: Acceptance
Stage 5: Adaptation
Stage 6: Integration
Abilities and Competencies in Intercultural Communication skill
Ability to express understandable and culturally sensitive thoughts, feelings, opinions, and expectations
Ability to engage and immerse in the local culture and language
Ability to establish shared meanings with the local people to avoid stereotyping and miscommunication
Ability to develop a language capacity such as using local greetings and opportunities to
use the local language in other contexts
Ability to empathize with how the locals see the world
General Guidelines for Communicating in a Multicultural Context
Avoid asking inappropriate or personal questions.
Avoid stereotyping or generalizing certain groups. Keep an open mind and be flexible.
Avoid using jargons, clichés, highfalutin terms, technical
terms, acronyms, and gender-biased language.
Be sensitive, polite, tactful, and respectful at all times particularly in relation to cultural practices, attitudes, and beliefs. Learn and understand the value of diversity.
Develop intercultural communication skills.
Eliminate gender-biased words or sexist language particularly in writing. Refer to the ways on how to avoid gender-biased language listed in the succeeding section.
Listen attentively when others are speaking.
EVALUATION OF TEXT AND IMAGES IN MULTICULTURAL CONTEXTS
Critical Reading
Evaluate the relevance, validity and logic of texts
Break down a text for better understanding
Don't believe everything you see, hear or read
The Role of technology in Communication
Evolution from traditional to digital communication
Importance of integrating technology
Type of Communication Aids
Digital platforms
Multimedia tools
Assistive technologies
COMMUNICATION PRINCIPLE, PROCESSES AND ETHICS
Communication Principles
Communication can be:
Verbal
Non-verbal
Written
Visuals
Intended
Communication that is planned
Unintended
where you send off non-verbal messages especially through strong feelings
Communication is a complex process that requires you to:
Know your audience
Determine your purpose
Identify your topic
Expect objections
Establish credibility with your target aud
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Communication Processes
Source
Message
Encoding
Channel
Decoding
Receiver
Feedback
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Examples of barriers to communication
Culture
Individual Differences
Language Use
Noise
Past experiences
Status
Two-way process
Message
Sender
Receiver
Receiver
One-way Process
Sender
Encoder
Channel
Decorder
Receiver
GUIDELINES FOR EFFECTIVE COMMUNICATION:
Be clear with your purpose
Support your message with facts
Be concise.
Provide specific information in your feedback.
Adjust to the needs, interests, values, and beliefs of your audience.
Observe communication ethics.
Be your natural self and appear very confident.
Communication ethics
Ethical Considerations:
Uphold Integrity
Respect diversity of perspective and privacy
Observe freedom of expression effectively
Promote access to communication.
Be open-minded
Develop your sense of accountability