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FUNDAMENTALS OF COMMUNICATION, status, source, individual differences,…
FUNDAMENTALS OF COMMUNICATION
COMMUNICATION PROCESSES, PRINCIPLES, AND ETHICS
ELEMENTS
message
encoding
decoding
feedback
context
barriers
examples
ETHICAL CONSIDERATION
uphold integrity
be open minded
respect diversity of perspective and privacy
observed freedom of expression effectively
develop your sense of accountability
promote access to communication
EFFECTIVE COMMUNICATION
be concise
be clear with your purpose
support your message with facts
observed communication ethics
provide specific information in your feedback
be your natural self and appear very confident
adjust to the needs interest, values, and beliefs of your audience
PURPOSIVE COMMUNICATION
verbal
channels
non-verbal
written
visuals
images
graphs
charts
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letters
memos
reports
online chats
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voice
body language
personal space/distance
personal appearance
how a person presents himself/herself
culture, personality, age, sex, status
facial expression, gestures, eye contact, postures, gestures
tone, pitch, rate, pauses, volume
f2f
ac/vc
conferencing
meetings
radio
tv
MULTICULTURAL CONTEXT
Greetings
examples
US
JAPAN
bows
handshakes
Nodding
places
Turkey
Syria
Greece
The Different Model of Cultural Sensitivity
Stage 1: Denial
Stage 2: Defense
Stage 3: Minimization
Stage 4: Acceptance
Stage 5: Adaptation
Stage 6: Integration
Gender-Biased Words or Sexist Language
sexist language
Chairman
salesman
Congressman
Spokesman
Foreman
Stewardess
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neutral
Chair/Chairperson
Salesperson
Legislator
Spokesperson
Supervisor
Flight Attendant
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COMMUNICATIVE COMPETENCE
4 LINGUISTIC THEORIES
POSSIBLE
FEASIBLE
APPROPRIATE
PERFORMED
4 COMMUNICATIVE COMPETENCES
GRAMMATICAL COMPETENCE
SOCIOLINGUISTIC COMPETENCE
DISCOURSE COMPETENCE
STRATEGIC COMPETENCE
COHESIVE DEVICES
anaphoric reference
ellipsis or omission
conjunction
lexical cohesion
EVALUATION OF TEXT AND IMAGES IN MULTICULTURAL CONTEXT
Communication Aids and Strategies Using tools of Technology
TYPES OF COMMUNICATION AIDS
Multimedia Tools
videos, podcasts
Digital Platform’s
email, social media
Assistive Technologies
text-to-speech, hearing aids
Visual Communication Tools
video graphics, presentation, video content,
Tools: Canva, Power Point, Generative Ai
Collaborative Platforms
Social Media and Messaging Apps
Facebook, Messenger, Whatsapp, Twitter
Tools: Slack, Microsoft Theme
status
past experience
source
individual differences
language use
noise