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Amphia, Order winners and order qualifiers, Continuity and emergency care,…
Amphia
4 V's
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Variety: high
Specialties, emergency care, outpatient clinics, and complex treatments
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Market Structures
Dutch related
Regulated market, Health Insurance Act (2006)
Regional related
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Regional market, due to few alternatives in West-Brabant
National related
Oligopoly, few large academic hospitals, competition with Erasmus MC & Maxima MC
Stand out for their quality, top clinical care, and reputation = differentiation
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- Continuity and emergency care
- Infrastructure and accessibility
- Follows all rules and regulations, for quality of care (JCI)
- Follows all rules and reguations, for safety (JCI)
- Trained and skilled doctors
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- 22 Topclinical statuses, customazation
- Sustainable projects (silver certificate)
- New hospital focused on innovation
- Nominated for website of the year, quality
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Femke Meerman, Joep Dekker, Anouk Huijsmans, Jurre Rutten, Loïs van Pelt
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- Electronic health record systems (EHR)
- Medical protocols & compliance standards
- Scheduling & logistic systems
- Insurance & biling systems
- Doctors & specialists = diagnose and treat patients
- Receptionists & management staff = handle appointments, check-ins, and paper work
- Technicians = operate medical equipments and conduct tests
- Medical equipment & technology
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- Signage navigation within the hospital = especially important since the new building
- Other patients = people that might affect wait times, privacy and overall experience
- Visitors = can influence the atmosphere and interactions, i.e. fellow patients, family member, visitors
- Nurses & care staff = provide day-to-day care and support
- Hospital policies & procedures
- Waiting areas & patient rooms