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Impact Measurement - Coggle Diagram
Impact Measurement
10 Ways to Measure Social Value - Geoff Mulgan, SSIR
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Qualitative
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Tools: Testimonials, anecdotes, survey feedback
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Operational challenges
- Reporting overload - Lean Data/60 Decibels approach, ie. 5-minute, standardized surveys built for repetition and comparability, shift away from reporting & compliance
- Attribution - regression analysis
- Changing goalposts - Employ multiple metrics, Establish a feedback loop, Create contingency plans
Quantitative
Inputs, Outputs, Outcomes
Tools: SROI, Cost-Benefit Analysis, Likert scale, Outcome Star, Quality of Life index