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Restructure Introspection - Sep-25 - Coggle Diagram
Restructure Introspection - Sep-25
Presales and SEG Level Introspection
T&H
Challenge
Intent
Complacency
Bright side
Tight OKRs
Capability is there
S&H
Challenge
Lack of exposure
Bright side
Capability is not an issue
Vertical ecosystem is good
Retail + Logistics
Bright side
Ravi comes in with better exposure
Challenge
Capability (earlier)
Structural changes
Lack of exposure (earlier)
Fintech
Challenge
Structural challenges
Capability
Bright side
Intent is not an issue
M&A
Challenge
Capacity
Structural issues
Motivation
HCLS
Challenge
Capability
Lack of exposure
Bright side
Intent is not an issue
Vertical ecosystem is good
SEG
Challenge
Capacity
Capability
Bright side
Intent is not an issue
Growing the team
Self Introspection
I need to handhold more due to capability, capacity or exposure issues
Lack of strong processes, structure, systems driven approach earlier
Learning curve where I need more handholding
Tiered model was not as structured before and was new to me
Rates for new geographies
Compounding problem when opportunities are in unchartered territories be it size, model (Accor, GCC, Choreograph, Finastra, Pluralsight)
Result: Burnout
Suggestions - Presales & SEG level (in order of priority)
M&A
Strengthen with 2-3 dedicated Solution Architect, Sr. BAs
Find a back-up for Harshal from the vertical or hire from outside - Darshan Radia?
Streamline vertical level collaboration
T&H
Bring in a strong 2nd in command under Bhushan - his backup
Continue to monitor OKRs
Retail + Logistics
No change - let Ravi learn Retail and Groom Rucha
S&H
Down the line, free up bandwidth of someone like Hemlata or Abhishek to bring in a backup for Priyamvada
Fintech
Search for a strong Sr or lead Solution Architect to support Rajesh on domain
HCLS
No change - Wilson to bring Solution Architect up to speed
SEG
Bring someone between Leticia and Sujay
Create hierarchy in the team
SEG focuses on Org level responses, rates, case study collection, horizontal knowledge sharing
SEG not responsible for story telling - that is presales responsibility
Suggestions - Bigger
This still won't give me more bandwidth because we are experimenting and learning
I still cannot afford to be hands-on and spending dedicated time in proposals
Bring in someone who shields me from day-to-day
Arun Pandey moves here
Manoj and Ashvini become AMs
Anjan moves in here
Kamal plays Anjan's role
OR I push through this phase and we bring in someone above
Like Rajesh Kurup (but that may cause disturbance between Rajesh, Ashwin, Debasis)
Like Sachin D (but he may come at a premium)
Like Rakesh R (He too may come at a premium)