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Take the lead Training 2025 Aug - Coggle Diagram
Take the lead Training
2025 Aug
Leader playbook
Make my day
Attracting and Retaining the right people
Proactively search for great talent
Provide opportunites to grow
Develop in current that will prepare them for the next role
Developing individuals and teams
Create development plans
Discuss development plan and progress during regular 1-1 s
Know their career aspirations and support them
Building relationship and Trust
Take the time to get to know your people
utlise best people practices
Recognise and celebrate success
Working collaborativel and Inclusively
Identify and foster shared learning across teams
Encourage different view points, experiences and styles
Make it Easy
Conduct root cause analysis
Seek to understand the facts and systamatic problems
Use 5 Whys to understand root causes
Use data and insights to support investigation
Unblock the problem solver
Take time to understand internal pain points and blockages
Use brainstorming and problem solving to create opportunities
Coach by asking questions = PULL not Push
Innovation and best practice
Empower your teams to take the initiative, experiment and innovate
Borrow brilliance and leverage others ideas, both internal and external
create conistent, replicable processes
Resources
https://www.linkedin.com/learning/lean-foundations
Make it Clear
Clear Roles and Responsibilities
Ensure role profiles are complete, relevant and
understood
Outline roles and responsibilities across
working groups and teams
DEFINE PROCESSES & WAYS OF WORKING
Create processes that drive efficiencies and
consistency
Create and review ways of working with team
and working groups
Look for ways to improve on communication
and sharing information
CONNECT MYSELF & MY TEAM TO STRATEGY
Understand how your role and team contribute
to Tabcorp’s strategy
Explore what success looks like for your team
Make it COUNT
DESIGN GOALS & PLAN WITH A
CUSTOMER FOCUS
Understand and know who your customers ( Internal/ external)
Put yourself in customers shoes
Put customer in the center of decision making
DELIVER & DELIGHT THE
CUSTOMER
Ensure each stakeholder understands their part in the customer value chain
Obtain feedback from customers
demonstrate how you are using
it to make a difference
SET GOALS & ACTIONS FOR GREAT
RESULTS
Set clear performance expectation and goals
Design and review KPI with the team
Review goals, budgets and targets on a regular basis
MONITOR & MEASURE
PERFORMANC
Use data and insights to gain understanding of performance
Provide feedback and coaching
to individuals
Have regular 1:1’s & performance reviews to ensure delivery against goals
Leadership approaches
Situation or context
Normal day to day
Skill and knowlehde = Low
Training and Mentoring
Structure, Organise, teach, train, direct, tell, supervise
Mentoring, training and some coaching to build knowledge and skills
Skill and knowlehde = High
Coaching
Extreme one off pressure situation
Skill and knowlehde = Low
Managing
Direct instructions
Skill and knowlehde = High
Coaching and Managing
Listen
Facilitate outcomes
Coaching - Asking questions to gather data
Managing and supporting
Push vs Pull
Pull
Listen
Reflecting
Paraphrasing
Summarising
Ask questions to raise awareness
GROW model
Goal
What do you want to achieve
Reality
What is happening now respect to your goal
Options
What could you do to achieve the goal
Way forward
What specific actions will you take by when ?
Push
Making suggestions
Giving feedback
Offeing Guidance
Giving advise
Instructing
Telling
PEP Talk
Prepare
Explore
Plan