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IT Disconnect at Cascade Sustainable Energy - Coggle Diagram
IT Disconnect at Cascade Sustainable Energy
Key Problems
Ineffective Orientation System
Why Problem Exists
: IT prioritizes internal projects
Consequence:
Delays, confusion.
Cause
: Outdated tech, no user-centered design.
Impact
: New hires feel unsupported.
How
: Built without HR input
Poor IT-HR Communication
Cause
: Lack of communication between departments. No shared ownership
Why Problem Exists:
Lack of collaboration protocols.
Consequence
: Slow fixes, frustration.
Impact
: Broken onboarding, credibility loss
How
: HR request ignored or delayed.
Misalignment - IT and Business Needs
Consequence:
IT solutions don't address HR's urgent needs
Why Problem Exists:
It prioritizes their own projects.
Cause:
IT is not aligned with department goals.
Impact:
Distrust between IT and other departments, frustration.
How:
IT has chosen to prioritize other things.
Resistance to External Solutions
Why Problem Exists
: IT prefers control over efficiency
Consequence:
Limited options, slow progress
Cause
: Bias towards previously used or internal solutions.
Impact
: Delayed Improvements
How
: Vendor suggestions dismissed.
Relevant Facts
HR has no control over tech decisions.
Ryan’s role was created to bridge the IT-business gap.
Orientation system is outdated and poorly supported.
Stakeholders
Maggie
Don
Nick
Ryan
HR
IT
Timeline
Meeting with HR
Reviewing It's Options
First Day in Office
Planning the RFP
Orientation Day
Possible Solutions
Possible Solutions for Problem 2:
Form mixed-department groups to help pick and plan key projects
Cons: Slower decisions, potential for power struggles.
Pros: Transparent prioritization; gives HR, Finance, and IT equal voice.
Strengthen Business Relationship Management between departments.
Cons: Long-term effort, requires culture change.
Pros: Improves long-term alignment.
Possible Solutions for problem 3:
Replace the system with a vendor onboarding platform
Pros: Proven solutions with onboarding features, vendor support, faster to implement, reduces IT workload.
Cons: IT capacity constraints, costly long-term maintenance.
Improve/upgrade in-house system
Pros: Greater control, leverages existing infrastructure.
Cons: IT capacity constraints, costly long-term maintenance.
Possible solutions for problem 4:
Assign a dedicated IT product owner for the orientation system
Pros: Clear point of contact; reduces confusion.
Cons: Requires staff allocation.
Document and standardize orientation system processes
Pros: Reduces knowledge loss; makes handoffs smoother.
Cons: Documentation takes time, may be ignored without enforcement.
Possible Solutions for Problem 1:
Incentivize IT through shared ownership of results
Cons: Requires executive backing, may cause internal friction with IT.
Pros: Aligns IT performance with HR outcomes, encourages cooperation.
Conduct RFP process
Cons: Time consuming, IT may resist.
Pros: Ensures HR needs are considered, competitive pricing, early deployment.