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Client Input - Coggle Diagram
Client Input
Marketing/Content related
Content
Request to use their given visuals ads instead
Request new content, Change the FB visual
Check the information accuracy in the DP
Additional Content / Marketing Request
PIC request to publish HPR banner (not included in service)
Request For EDM
Request to get our creative for their own use
Organic posting
PIC requested a Malay language listing page (contract is English only)
FB leads duplication (to remove)
Targeting
Request to target particular Race
Request to target income/eligibility
System / Integration Related
Delivery / System Some leads are not routed or captured by their OutPerform
Delivery / System Add additional flag in existing Nexible integration
Delivery / System Lead duplication & exclusion
Remove AI filtering
Management Requests/ Suggestion
Reports (Lead sources)
Client conduct Mystery Shopper
Request for Meetings
Leads Delivery (Outcome)
Leads Quality
Unreachable & Cold
Many Unreachable leads
Reachable rating but didn’t respond or were cold
Hot lead but actually cold (price not a fit due to wrong price shared on WA)
Invalid Leads
Foreign number but rated as unreachable
4 leads "not registered" reported by sales staff
Duplicated leads email
Invalid phone number
Mismatched Leads
The leads budget is unmatched
Leads misunderstood property type
Lead's quality (budget unmatched) & target race
Delivered Chinese Leads in Pro contract
Leads Number
Lead Speed
Leads delayed after expiry
Slow progression
Leads Allocation
Some projects in company bundle does not receive leads
Contract adjustments
Service adjustments
Transfer commitment
Service Termination
Pause contract
Revise contract duration
Clauses/Terms adjustment
Request to change finance payment term
Contract terms (KPKT terms)