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IT is disconnected from the business - Coggle Diagram
IT is disconnected from the business
Key Issues
IT's Focus is not aligned with company goals.
Dismissive of user needs, prioritize their own projects.
Poor communication and trust with other departments.
Options analysis for new system was incomplete.
Timeline
2: Ryan meets with Maggie who explains her ongoing struggles with IT to fix the orientation system.
3: Ryan finds the IT's "Orientation Options Analysis" spreadsheet which was incomplete.
1: Ryan attends new employee orientation and notices how technology could improve the process.
4: Ryan meets with Don who confirms the limited analysis and that IT considers the orientation system low priority.
Ryan and Maggie meet again and decide to move forward with a Request for Proposal to find a vendor solution.
Key Facts
The current orientation system has a lot of issues including being very paper heavy and having inaccurate registration data.
IT is prioritizing an internal monitoring system over the HR system.
Ryan's new role was created based on an external consultant's recommendation.
The options analysis for the new system did not include vendor solutions.
Ryan is a new IT Business Relationship Manager.
Solutions
RFP for Vendors: Formally evaluate external solutions.
Pro: Find a system specifically designed for orientation.
Con: May face resistance from IT management.
Ryan's New Role can Improve communication between IT and other departments.
Pro: Can build trust and better align IT with the business.
Con: His boss Nick, is skeptical of the new role.
Stakeholders
Ryan: New IT Business Relationship Manager.
Maggie Franklin: HR Onboarding Manager.
Nick: Ryan's boss who is skeptical of the new role.
Don Katz: IT employee who conducted the limited analysis.
VP of HR: The person who requested the review of vendor solutions.