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Disconnect between Organization in IT and the Business - Coggle Diagram
Disconnect between Organization in IT and the Business
Key Problems
As a result their reputation is damaged and reduces the companies overall efficiency to run a smooth operation.
The problem exists due to the company lacking ownership. Not pointing fingers, but someone speaking and owning the mistakes being made.
Poor commination across the company
How did it happen?
HR and IT don't share the same vision to increase employee experience and overall engagement.
Communication process in departments like HR are lacking.
Leader Nick is being skeptic to external solutions and consultants, showing the leaders are resistant to change...
What is the cause?
The company lacks proper documentation practices
They should read Jocko Wilink and Leaf Babin's book "Extreme Ownership".... They lack accountability and ownership for things like maintenance, updates, and documentation not being tracked.
The IT team suffered increased tension and friction as tensions grew between IT and HR. As a result, there were opportunities missed. Such as showcasing the orientation system as a representation of IT's ability.
Relevant Facts
IT and HR are operating in separate domains. Not communicating with each other even when their goals align.
As a result, this has caused the company to lose productivity by IT and HR not collaborating on workflow processes
Reduces IT's reputation
HR feels unsupported and ignored, causing tension between the groups.
The company could improve their communication and leadership and employees speaking up when they've made a mistake or when a change could be beneficial.
Important for the psychological safety and overall health of their organization.
Helps departments understand each other and their workflow processes, allowing for better understanding of each other and increases empathy and trust.
Possible Solutions
Increased Communication and Documentation
Increased Decision Making
Increases Moral and Engagement
Employees are more inclined to contribute to the team.
Better employee and departmental training
Increases collaboration between departments and employees
Reduces Skill Gaps
Reduce isolated decision making
Improves team building and trust
Improves producivity
More eyes to help look for mistakes or missed opprotunities
Second opinions from an expert or a fresh pare of eyes always help. No one is perfect
Stakeholders
Customers
Due to the issues the company faces the customer experiences delays, onboarding issues, and poor service.
The quality in service the customers receive is dramatically impacted...reducing trust and their loyalty to the company.
Investors
Inconsistent systems and poor decision making cause increased exposure to risk. Impacting the investors...
The company is causing fixable issues that impact their overall profits which in turn impact the investors. No more investors, no more company...
Employees
Poor communication and systems cause reduced moral and low engagement.
When speaking up is looked down on it causes limited growth and collaboration takes a hit.