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Interpersonal skills for supporting change and innovation - Coggle Diagram
Interpersonal skills for supporting change and innovation
What?
ID interpersonal skills
Skills needing strengthening
Skills
Emotional Intelligence
Social awareness
Relationship management
Listening & Observation
Understand
Connect
Reciprocity
Communication
What & Why?
Good?
message
goal
Persuasion
Acknowledge points of view
Limit arguments
Emotional appeals
Warn against opposing arguments
Negotiation
Maintain relationships
Are fair
Benefit everyone
Improving
Do not "defeat" the other
Do not devalue or ultimately reject
Treat others as partners
Do not walk away from a deal, rather counter
If other party do not agree - its OK
Presentation is important
Choose the sure thing (unless it is a loss)
Strengthening skills
Reflect
Seek development opportunities
Find a good mentor & advisors
Team building
Support
cohesion
Response to change
Manage
Resistance
reasons?
Approaches
Force field
Educate + Communicate
Participate + invole
Facilitate + support
Negotiate + agree
Manipulate + co-option
Explicit + implicit coercion