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Lesson 20 - Coggle Diagram

- - - - Further down the "Default Welcome Intent" page, you will find there is a section for you to define parameters (and entities). We will discuss this later.
      - Scroll on down and you will see the "Responses" section. Based on what the end-user says, the agent will match to see if it is similar to the Training Phrases above, and if so, it's a match and the agent will reply any one of the text response.
      - You can also add a response variant -- give it a try. Type "Hello, I am Carrey. How can I help you?" into the text response variant.
  - - - You can try out the Test Console on the right side of the screen. Type "hi hi" [hi space hi] into the console and see how your chatbot would respond.
      - Notice how "hi hi" is not an exact match with any of the Training Phrases, but the system still correct identifies the intent as the "Default Welcome Intent". Also, the response is any one from the list.
      - Try to type a few different ways that you would say hi to a chatbot, and see the response. At this time, you can also add more Training Phrases or/and Responses to this "Default Welcome Intent" if needed.
- - - - "I would like to rent a vehicle."
      - Because we set the entity VehType as "Required", when the user does not mention whether he wishes to rent a "car" or "truck", your chatbot will prompt for VehType.
      - Go on to type "car", and the following response will be sent to the user:
      - "We've got it! Visit our car workshop to rent a vehicle."
- - - - You will see a new "Servicing - custom" intent. Click on it and configure the following:
      - Intent Name: Servicing - Car
      - Training Phrase: car
      - Response: For cars, it is a flat $300 for servicing. All checks and necessary parts replacement are included in this price.