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IT Disconnect at Cascade Sustainable Energy - Coggle Diagram
IT Disconnect at Cascade Sustainable Energy
Timeline
Orientation Day
Ryan joins Cascade, sees orientation process issues (paper docs, outdated info).
First Day in Office
Meets Nick, learns IT seen as hindering goals.
Meeting with HR (Maggie)
Identifies recurring system problems, lack of IT ownership.
Options Analysis
ERP upgrade favored, but vendor solutions ignored.
Next Steps
Maggie & Ryan consider RFP for vendor solutions.
Key Issues
IT Business Misalignment
IT doesn’t understand HR needs.
Communication breakdown.
Orientation System Failures
Incorrect Session Assignments
Hotel Booking Issues
Manual processes (Paperwork)
Management Challenges
Frequent IT Staff Turnover
Lack of Documentation
Slow Prioritization Process
Options Analysis Gap
Vendor Solutions Excluded
Costs/Effort Not Evaluated
Causes
Ineffective Management
Poor documentation & hand-offs between IT staff.
Low Prioritization
Low prioritization of HR projects compared to IT “critical” projects.
IT Focused Inward
(server monitoring, tech projects rather than business processes)
Resistance To Outside Input
(consultants, vendor solutions).
Consequences
Inefficient Orientation Process
Waste of time and resources
New Employees Frustrated
(First impression damaged)
HR Workload
HR Workload Increased
IT Reputation Suffers
seen as unhelpful barrier to business goals
Possible Solutions
Implement Vendor Orientation Software
(integrated with ERP)
Improve documentation and ownership of orientation system
Adopt ITIL Business Relationship Management more seriously
Create cross-functional IT/HR working group for onboarding system improvements
Pilot digital/green onboarding tools
(tablets, e-forms, automated scheduling)