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Chatbots - Coggle Diagram
Chatbots
Why we use Chatbots?
Chatbot allow for 24/7 interactions
Manpower can be reallocated to areas of work that can't be automated
Help retrieve and provide information to customers quickly
Chat convos can be captured and used for data analysis
boost sales subsequently
Dialogflow
uses natural language processing (NLP. a branch under AI)
NLP is how we can train computers to understand the natural human language
Benefits
able to build chatbot all within the Dialogflow cloud platform on a web browser
Dialogflow requires minimal coding and is suitable for those who have access to a laptop
Exisiting templates for building a chatbot
Powered by Google's machine learning
Has the cognitive ability to comprehend and reply in natural language
Agents, Intents and Entities in Dialogflow
Agent
Virtual agent (dialogflow agent)
To handle conversations with customers
Google uses AI to translate the message into structed data with the aid of NLP
does not require overly explicit training
Customers reach out to chatbot agents to aquire certain info