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Chatbots - Coggle Diagram
Chatbots
Benefits of Chatbots
24/7 customer support
Reduces workload on human staff
Fast and consistent responses
Cost-effective for businesses**
Common Uses
E-commerce
Education
Customer service
Design Considerations
Error handling and fallback options
User-friendly interface
Clear purpose and scope
Limitations
Requires regular updates and training
May struggle with complex queries
Types of Chatbots
Rule-based: Follows predefined scripts and decision trees
AI-powered: Uses machine learning and natural language processing (NLP) to understand and respond intelligently