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CPD Monitoring and Evaluation - Coggle Diagram
CPD Monitoring and Evaluation
Timely Advice to Regulators
Process audit (Correspondence)
AMC
MCNZ
AHPRA
Stakeholder Feedback
AMC
MCNZ
AHPRA
Resource Evaluation
Quality Assurance
Is the content right?
Do we have the right documents?
Analytics (Engagement)
Downloads
Click rates
Landing pages
Benchmarks (Market Analysis)
Procedural medical colleges
Non-procedural colleges
National vs Binational
CPD Compliance
Tracking
Throughout CPD year
Rate change after key communications
Rate change after due date
Final compliance reported
Process for practitioners at risk
CAPE Engagement
What activities are being recorded against the respective CAPE-aligned competencies?
Redesign the Learning Plan to align with CAPE evaluation
Do a thematic analysis of responses
Understanding of CAPE requirements
Member feedback
Guidance and Support
Audit of Phone calls
Inbound calls
Outbound calls
Do we make our phone number available
Audit of email support
Average response time
Response rate
Resolvable vs referred
Audit of comms plan
What are the planned communications?
Do we adhere to the planned communications?
Member Value
Cost Effective?
Easy to use?
Well communicated?
Resources available?
Valuable?