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Lesson 20 - Coggle Diagram
Lesson 20
Benefits of Chatbots
Fast and consistent replies
Handles Mutiple users at once which humans cannot do.
Available 24/7
Reduces staff workload
Collect useful data efficiently
Understanding Chatbots
Used i websites, aps and customer service
Can be rule-based or AI powered
Simulates huma conversation
Training and Validation
Test different inputs to make sure the chatbot gives correct answers
Helps make the chatbot smarter and more reliable over time
Review real user inputs to improve chatbot accuracy
Intents and Entities
Intent
Entity
Helps chatbot understand and respond appropriately
Dialog flow Agent Creation
Agent, virtual assistant created in dialog flow
Create responses, add training phrases, test conversations, link to websites or messaging platforms
Dialog flow, used to build chatbots