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Lesson 19 - Coggle Diagram
Lesson 19
Benefits of using Chat Bots
24/7 Available
Saves operatonal cost
Response time
Collect customer data for insights
improves user experience
Reduce workload
Applications in Business
Product Recommendations
Appointment Booking
FAQ handling
Lead generation
Customer Support
Chat Bots
Can be rule-based or powered by AI
Used in websites, messaging apps, customer service.....
A software program that simulates human converstation
Types of Chat Bots
AI Powered
Hybrid
Rule based
Limitations and Considerations
Requires updates and teraining
May strugle with complex queries
Needs clear fallback options (transfer to human agents)
Intents and Entities
Intent - key information and details
Entity - User's goals or purpose