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Chatbots & Dialogflow - Coggle Diagram
Chatbots & Dialogflow
Benefits of Chatbots
24/7 customer support
Reduces human workload
Fast and consistent replies
Collects data for analysis
Scalable for many users
Chatbot Accuracy
Usually 70–100% accurate for trained topics
Consistent responses
May give wrong answers for unfamiliar queries
Works best with well-trained intents and phrases
Google Dialogflow Overview
Platform to create and manage chatbots
Requires a Google Account
Agent
The main chatbot container
Manages conversation flow
Intents
Define what the user wants
Example: “I want to book a flight to Tokyo.”
Entities
Capture specific data from user input
Example: "Tokyo" = destination (entity)
Chatbot Evaluation
Use Training and Validation in Dialogflow
Check how well the chatbot understands inputs
Make improvements based on test results