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Chatbots - Coggle Diagram
Chatbots
What Are Chatbots?
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Often found on websites, apps, or messaging platforms
Example: Max (Changi Airport), Jamie (ICA), Shirley (SingTel)
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Chatbot Accuracy
Accuracy may vary (some are 70–100%, some lower)
Consistent responses, even if sometimes incorrect
Best when answering questions it's trained for (e.g., Changi chatbot won’t answer about other airports)
User Experience
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Good for FAQs (e.g., food options, flight info)
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