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Hotel Indigo (BEE) - Coggle Diagram

- - - - "While my colleague gets you checked in, do you have any questions I could help with?”
      - “How is your day going so far? May I ask what brings you to the neighborhood? We’d love to help you with any local recommendations you may need while here in our neighborhood.”
    - - “We know you have choices - thank you for choosing Hotel Indigo!”
      - “Great to have you back, we love seeing you in our neighborhood.”
  - - - “Is this your first time here? We know the area very well and have great recommendations to share if you like.”
      - “Have you been to another Hotel Indigo before? No two are the same and they are all inspired from the local area.”
    - - “Xin chao, welcome to the neighborhood”
- - - - “Let me know what you think of the recommendation. Come back for a coffee or a night cap – I would love to hear about your experience.”
  - - - “Our signature mocktail is delicious, which uses Saigon Butterfly pea flowers to create a beautiful color-changing effect
      - "Next door, Consevo offers a variety of Japanese Shokupan (milk bread), known for its soft texture and health-friendly ingredients."
      - Share local F&B outlets outside hotel.
        -Quán Bụi - Traditional VNese food - Classic flavors, family-style dining - Vibe: Warm
        -Laang Saigon - Healthy, Mindful VNese Dining - Mindful eating, wellness seekers - Vibe: Green, tropical-modern
- - - - ADD most updated events (inhouse or outside)
    - - “We’re always here if you would like any top tips on where to go tonight.”
    - - “Have you been to other Hotel Indigo properties? No two are the same & they are all inspired from the local area.”
      - “When you get to your room, you can see door number signage is designed like a mailbox which is the iconic Central Post Office in the neighborhood
    - - “Did you enjoy dinner in our restaurant last night?”
      - “Did you get a chance to go to the place we recommended?”
      - Housekeeping & Engineering
        
        Public Area/Guest Corridor
        
        “Xin chao, welcome to the neighborhood”
        
        Before Leaving
        
        “Thank you for calling us — enjoy the rest of your day with us!”
        
        “It was a pleasure having you with us in the neighborhood. We’d love to welcome you back again soon!”
        
        While delivering Items / Service
        
        HSKP “Here are your extra [items]. Please let us know anytime if there’s anything else you need. We're happy to help!”
        
        HSKP "I placed a fresh bottle of water in your room. Thank you for staying with us!”
        
        When Knocking & Entering
        
        "Xin Chao, Housekeeping/Engineering Neighbor! May I come in to assist you with your request?”
        
        If guests open the door
        
        HSKP "I’m here with your [extra towels/pillows/ blanket/laundry bag, etc.]. Welcome again to the neighborhood!”
        
        While Fixing (If Guest Is Present)
        
        ENGG “Thanks for your patience. Almost done here"
        
        After Fix
        
        ENGG “Thank you for letting us know about that. We’ve fixed it for you — have a great day in the neighborhood!”
        
        When start fixing
        
        ENGG “I’ll take just a moment to check and fix the issue for you"
  - - - “Let me know if there is anything we can do to make
        your stay more enjoyable.”
    - - “Let me introduce you to my colleague Johnny; he’s a real foodie and knows exactly where to find the best late-night food (Bún) near Ben Thanh Market.”
- - - - “Is there anything we could have done to make your stay better?”
      - “Is there anything else we can do for you before you go?”
    - - “Thank you for staying with us – have a safe journey.”
      - “Your luggage tells me you must be off today – we’ll
        miss having you with us.”
  - - - “I hope you enjoyed your time in the neighborhood.”
      - “Thanks so much for staying with us & hope your trip to next destination goes really well.”
    - - “Did you know, we have over 100 Hotel Indigo hotels around the world?”
      - Share one of the Hotel Indigo in SEA
        -Singapore Katong - Peranakan heritage location - Rooftop infinity pool + pet‑friendly stay
        -Bali Seminyak Beach - Traditional Balinese culture - Private villas, beach club