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OOO - Coggle Diagram
OOO
Scenarios for Enable as Admin
Setup required users as OOO as POC admin
Setup required users as OOO as AP admin
Test 50 transactions
Verify delegation is enabled in current & future date, cases assigned.
Verify user can cancel delegation in current & future when enabled & notification and cases routing back
Verify Admin can cancel current & future delegation
Possible User selection as backup
User is already
backup of someone
Success
Self
Failure message - " Cannot select same user"
Other User
Success
Another user
who is OOO
Failure message
"User is OOO"
User is backup
of multiple users
Success
Scenarios for Future Date
Select required users as backup in future date and check notification. Cases should not route immediately
Check routing conditions are in place
Perform actions as backup
Cancel delegations , check notifications
Check routing conditions are in place & perform actions
Scenarios for Current Date
Setup required users as backup in current date check notif
Check routing conditions are in place
Perform actions as backup
Check routing conditions are in place & perform actions
Cancel delegations, check notification
Cases should reflect in
In caselist
In delegate Cases
In experts review
Search
Actions
Approve
Reject
Return
Date Range
Current Date to Future Date
Future Date to Future Date
Routing
Delegated Enable
Delegated Cases
POC Re-assign cases & multiple cases to OOO user & backup
New Experts Review
New AP assign cases & multiple cases to OOO user & bacup
Delegated Experts review
Delegation Cancelled
Delegation cancel return cases
POC Re-assign Cases & multiple cases to OOO user & backup
New AP assign cases & multiple cases to OOO user & backup
Expert Review Cases Returned
New Experts review
Delegation currently cannot be cancelled in future date without workaround.
Notifications
Enable
Disable