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Understanding Your Workload - Coggle Diagram
Understanding Your Workload
Resourcing & Workload
Staffing Shortages - NSC, West, H&I
Working Hours
Excessive Overtime
Culture of working lunch
PT staff exceeding hours
Differences is TOIL, OT, Travel Time
Christmas issue still impacting team members
Volunteer Shortages in Several Localities
Geography of Locality creates issues - absence cover, travel time, low number of staff
High impact of "unpredictability"
High turnover reported
Admin & Processes
Low-value, repetitive admin tasks
No QA system to measure service delivery
Task Misalignment
EAF processing
Purchasing hugely time consuming
Volunteer Recruitment
Support Coordinators doing Interviews
More connection between NSC and Localities needed
System Issues
Dynamics, duplication
Service Delivery App, excessive input, multiple unnecessary screens, limited functionality, interface issues
Poor connectivity in court & offices affecting system access
Document management/file structure
Need better IT support
Telephone protocol = withheld phone number = repeat calls, failure to contact
Volunteer Management
Lack of time available to dedicate to vol recruitment, training, supervision & 1:1 support
Recruitment & retention issues
No physical office space for volunteers
Ability to travel v geography
Ability to work remotely/need for support
VSS volunteer strategy v Volunteer reality
Disconnect between SD team & Volunteer team
Differences in pay
Perceived higher resource level than SD
SD not feeling benefit of Vol team
Volunteer reluctance to ask SC's for help, SC's so busy
Training & Development Needs
Insufficient time available for T&D
Too much self-learning - increasing risk of error
Induction of new staff to SD limited
Leadership, Communication, Change Management
Perceived lack of understanding "frontline realities"
Poor communication of org change
Lack of meaningful consultation on changes
Low trust that feedback will be acted on
Sense that critical feedback from staff is not welcomed
Communication style perceived as dismissive rather than empathetic
Staff don't feel listened too
JCC not effective in current form
Management Support
Mixed experience across localities
More delegation of authority/decision making would improve
Lack of consistency due to turnover of LM's & Head of SD's