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Introduction to Chatbots - Coggle Diagram
Introduction to Chatbots
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Dialogflow Agent
It is a virtual agent that interacts with customers and when a user sends a text, Google uses AI to translate the message into a clear data.
Customers messaged the chatbots to get specific information, it is crucial to set the chatbot to reply smoothly
Dialogflow agent works like a human call agent, and it also needs some training to handle chats, but it does not need to be detailed
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Entity
When an intent is matched, Dialogflow can pull out important details from what the user says.
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You can create your own entities and there are system entities such as dates, numbers, and email addresses