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June 2025 Month Forwarded Incidents - Coggle Diagram
June 2025 Month Forwarded Incidents
Total Incidents Forwarded (
216
)
Scenario-2 (
To & Fro Multiple Times Incident Count
)
One Time Forwarded Incidents (
157
)
Two Times Forwarded Incidents (
20
)
Three Times Forwarded Incidents (
15
)
Four Times Forwarded Incidents (
04
)
Total INC's Forwarded by IN AMS Team (216 - 06 =
210
)
Total INC's Forwarded by IT AMS Team (
06
)
Incidents coming back to evOs Queue = 210 - 157 =
53
Percentage of To & Fro Multiple Times Incidents coming back to evOs
= 53 / 210 =
25.23%
Total Incidents Forwarded (
216
)
Scenario-1 (
Unique Incident Count
)
One Time Forwarded Incidents (
157
)
Two Times Forwarded Incidents (
10
)
Three Times Forwarded Incidents (
05
)
Four Times Forwarded Incidents (
01
)
Total INC's Forwarded by IT AMS Team (
02
)
Total INC's Forwarded by IN AMS Team (
181
)
Total Incidents Coming back to evOs = 183 - 157 - 2 =
24
Percentage of Unique INC's coming back to evOs
= 24/183 =
13.11%