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TechReg Meeting - 2025 Jul 01 - Coggle Diagram
TechReg Meeting - 2025 Jul 01
What will they be looking at
What is the scope/ WHat do we do
Approval Types
Get an understanding of what do they want to see
Happy to give everything but do not want to slow things
What do they expect
Reg approval certificates
Reg notifications
Establish that not always they will respond or acknowledge
Critical ones will have to be acknowledged and we will follow up for those kind of comms from L & G
Comms channels
cmsteam
Michael Pepper
Others
Ken Leong
Christie McGrath
Type of changes
Operations team
BAU Releases
Documentation
https://tabcorp.atlassian.net/wiki/spaces/NC/pages/51458374/MAXSys+2.0+-+BAU+Release+-+25.3
Approval will be taken from the regulator
Usually a walk through will be given beforehand
Regulator testing as needed
Usually contains a set of JIRA cards to address operational issues reported
https://tabcorp.atlassian.net/jira/software/c/projects/GSM/boards/382
Infrastructure changes
Some changes have been classified as standard changes now
RabiMQ and MongoDB cert updates
Happens avery 50 days or so
Quite frequent
More frequent releases
PCI releases
Have done 15 changes from 2023
https://tahprod.service-now.com/nav_to.do?uri=%2Fchange_request_list.do%3Fsysparm_query%3Dassignment_group%3D791799c61b2744106e5641d8ec4bcbb2%5Eshort_descriptionLIKEPCI%26sysparm_first_row%3D1%26sysparm_view%3D
But still have to go through approvals
Other very frequent change
BLEM Record updates
Every Quarter these happen
EKS upgrades
AWS Access key rotations
Data lake access for NSW L & G
Do you have a view on what should be coming to you?
Changes done by other teams that is impacting us
Network team
Safer to validate
Database team
Usually Laya raises these
Project Teams
Main item is QCOM NSW releases
Ana will be managing this
DMS team will be doing a lot of UAT
BMM if needed
Better to have a chat with Ana before hand and understand what entails the release
At the moment releases are regulatory approved
Process
The person who is respoinsible for the change usually creates the change request
It is peer reviewed by someone else in the group
https://tahprod.service-now.com/sys_user_group.do?sys_id=791799c61b2744106e5641d8ec4bcbb2&sysparm_record_target=sys_user_group&sysparm_record_row=10&sysparm_record_rows=16&sysparm_record_list=active%3Dtrue%5EdescriptionCONTAINSNSW%5Eactive%3Dtrue%5EORDERBYname4
Usually I ping Change team to move to the next stage
Based on the nature of the change it goes to one or more of the following groups
Gaming Restriction change approval
https://tahprod.service-now.com/sys_user_group.do?sys_id=ba308b6c1bc44150c806635a274bcbd1&sysparm_record_target=sys_user_group&sysparm_record_row=2&sysparm_record_rows=10&sysparm_record_list=active%3Dtrue%5EnameSTARTSWITHGaming%5Eactive%3Dtrue%5EORDERBYname
Gaming Core Monitoring NSW change approval
HoT
https://tahprod.service-now.com/nav_to.do?uri=%2Fsys_user_group.do%3Fsys_id%3D415801f21b7cd2503d229686b04bcbba
TechReg change approval
https://tahprod.service-now.com/nav_to.do?uri=%2Fsys_user_group.do%3Fsys_id%3Dcdc103b41b320410a8be20202d4bcbaa
Finally CAB
Special times
In the past events such as Sprint racing carnival etc