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Lead Interaction, Online Listing/Advertising - Coggle Diagram

- - - - SMS approval note is automatically synced to the Guest Card.
        Property staff can now communicate with the lead via SMS through Knock.
      - AI Assistant Asking Questions to create a Guest Card
        
        Name/Last Name
        
        Preferred Floor Plans
        
        Possible Move-in Date
        
        Scheduling a Tour
        
        Sending Online Application Link
        
        The call can be routed to the on-site leasing agent.
        
        Guest Card creation is completed in Knock.
        
        A new lead/Guest Card notification pops up in the Knock Lead Management System.
        
        Leasing staff should begin follow-up via email, phone calls, and SMS.
        As per company standards, the minimum average follow-up per prospect is 3.