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CHAPTER 8 : COMMUNICATION - Coggle Diagram
CHAPTER 8 : COMMUNICATION
DEFINITION
Communication must include both the transfer and understanding of meaning.
FUNCTION
Management
Feedback
Emotional Sharing
Persuasion
Information Exchange
PROCESS
1.Message to be send > 2.Encoding Message > 3.Channel > 4.Message Receive > 5.Message Decoding
DIRECTION OF COMMUNICATION
Upward
Downward
Lateral
INTERPERSONAL COMMUNICATION
Written
Non-verbal
Oral
ORGANIZATIONAL COMMUNICATION
Formal Small Group Network
All Channel
Wheel
Chain
Grapevine
CHANNELS OF COMMUNICATION
Telephone Conversation
Online Discussion
Prerecorded Speeches, Voicemail
Live Speeches
Email
Face-to-face Conversation
Formal Report, Bulletins
Memos, Letters
Video Conference
BARRIERS OF COMMUNICATION
Emotions
Language
Information Overload
Silence
Selective Perception
Communication Aprehension
Filtering
Lying