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Relación ITIL - ISO - Coggle Diagram
Relación ITIL - ISO
Service managment practices
No cubre
Service desk
Service validation and testing
8.7.1
Availability management
4.2, 8.3.2
Business analysis
8.4.3, 9
Capacity and performance management
8.5.1
Change control
8.6.1
Incident management
8.2.5
IT asset management
9.1
Monitoring and event management
8.6.3
Problem management
8.5.3
Release management
8.2.4
Service catalogue management
8.2.6
Service configuration management
8.7.2
Service continuity management
8.5.2
Service design
8.3.3
Service level management
8.6.2
Service request management
Technical management practices
No cubre
Architecture managment
Organizational change management
Project management
10
Continual improvement
8.7.3
Information security managment
7.6
Measurement and reporting
9.1, 9.4
Portfolio management
8.3
Relationship management
6.1, 8.7.1, 8.7.2
Risk management
8.4.1
Service financial management
4.1, 5.1, 6.2
Strategy management
8.3.4, 7.5.4
Supplier management
7.1, 7.2, 7.3
Workforce and talent management
General managment practices
No cubre
Software development and management
Infrastructure and platform management
8.5.3
Deployment management