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Handyperson Smart Home Pilot - Coggle Diagram
Handyperson Smart
Home Pilot
Outcomes
Can HPs successfully install smart home tech?
Are HP services a good
vehicle to deliver smart tech?
Can it be used without further intervention?
Does it raise confidence and
address digital exclusion
What kit do users find most beneficial?
Does smart tech raise
personal confidence?
Is it beneficial to family or carers?
Does it raise family / carer
confidence and reassurance?
Inputs (HIAs)
Yorkshire Housing
Middlesbrough HIA
Impacts
HP Impacts
Utilisation impact
Skills / Confidence
Training Requirements
Impact on Service Delivery
Types of Aftercare
Personal
Repair
/ Replacement of Kit
Remote
Time
Number
Nature
Products
(Functional
Requirements)
Smart Speaker with Screen
Video Doorbell
Smart Bulbs
Smart Switches
Smart Heating and Hot Water Controls
Curtain / Blind Closers
Sensors
Older & Disabled People
How often do people
return for tech support?
How much training
do people require?
What difference
does it make?
What tech was
most popular?