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Managing resources for live events - Coggle Diagram
Managing resources for live events
Human resources: people, staff, volunteers, security teams, cleaners, artist support workers.
Temporary staff and volunteers
Temporary staff includes ticket scanners, stewards, bar staff, and backstage crew.
Volunteers are given free tickets in return for their time. Charities like Oxfam do this with many UK festivals.
Safety and customer service
This includes helping people in an emergency, dealing with crowd control, and speaking politely to customers.
Showsec provides security staff working at wireless festival.
Example
: Glasto hires 30,000 volunteers to help manage everything from ticketing and security
Physical resources:
Staging, lighting and sound
Toilets, fencing and accommodation
Boomtown
Financial resources
Key costs include: artist fees, infrastructure, security, staff wages, marketing, insurance and licenses.
Headline artists can cost 100,000-1 million, depending on their fame.
Income includes: ticket sales, VIP upgrades, parking, food and drink sales and sponsorship.
Tiered pricing is often used: where early bird tickets are cheaper and prices go up over time.
Information resources
Ticketmaster and Eventbrite: track whos attending and when acts are performing and give maps of the festival.
Communication and co ordination: reading and leeds app
Risk and contingency management
Common risks include bad weather, artist no shows, technical problems, medical emergencies and overcrowding
To mitigate this, most events take out cancellation insurance, and have back up suppliers for power, fencing or sound.
Buffer times are used in case of delays