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TOTAL QUALITY IN PORTS - Coggle Diagram
TOTAL QUALITY IN PORTS
TOTAL QUALITY
From the consumer's perspective
Perceived quality
Satisfaction of needs
Appreciation of the augmented product
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IMPROVEMENT TOOLS
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Statistical tolos: Pareto diagram, Cause-effect diagram, Histograms, check sheets, etc.
CONTINUOUS IMPROVEMENT
Strategies: Active participation, Problem identification
Quality Circles: Voluntary employee groups, Consensus-based decision making
Importance, Productivity and competitiveness, Training and innovation
ISO STANDARDS AND PORTS
• Port security: Risks, illegal traffic, control
• Sustainability: Waste management, infrastructure
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