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Communicating Professionally - Coggle Diagram
Communicating Professionally
What?
Avoid Miscommunication
Competent communication
Professional
Ways
Written
Non-verbal
Verbal
Competence
Interpretive
what goes on?
Role
social expectations
Message
sending or receiving
Goal
how to achieve
Self
self-presentation
Skills
Public speaking
Persuasive
Interpersonal
Listening
Empathy
Constructive feedback
Teamwork
Non-verbal
Phone
Written
Ethical
Respect self
Respect others
Respect truth
Intercultural
Listen
Stages
Clarify
Check understanding
Feedback
Non-verbal
Different 1st languages
Patients
Smile
Calm
Non-verbal cues
Clarify
Do not speak over
Slow down
Distinct words
Small parts
Direct or Indirect
Be sensitive
Emotional expressiveness
Adapt